Forum Discussion

TrevorIP's avatar
TrevorIP
Member
1 year ago

Email invoices - "Diagnostic-Code: rejected"

I'm working with a business that is unable to receive MYOB invoices/statements from a supplier. There was recently a problem with the businesses email service, I suspect MYOB may have blocked the em...
email
Marione's avatar
Marione
Contributing Cover User
1 year ago

Hello Team

 

We are currently experiencing an issue where vendors are reporting that emails sent to our email address from Accountright@apps.myob.com is bouncing back with the message Diagnostic-Code: rejected.

 

I have tried sending emails to our email and they are bouncing back.  I have added accountright@apps.myob.com to favorite contacts but this has not helped.

Is it possible to check if an email address is on a blacklist or something like that?

 

 

Thanks

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi MarionE

The issue has been resolved via private message. If you have any further questions, feel free to start a new post, and we’ll be happy to assist you.

Regards,
Earl

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