Hi there!
I am trying to import payments but am getting the above error message, can anyone please advise what this means please? I can't figure it out.
Below is a screen shot of my import and the error file.
Thank you :)
Hi donna-r,
Thanks for providing the screenshot, super helpful! This issue is quite unusual, please see this related post Importing Receive Payments containing the solution to this error.
I hope this helps!
Regards,
Earl
Thanks Earl however I am unable to access that link, any chance you could provide the solution please?
Hi donna-r,
My apologies. After checking with this unusual error with the team, this would need further troubleshooting on the backend. Make sure to reach out to our team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
