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CarolDuncan's avatar
CarolDuncan
Experienced User
9 days ago

Error -15: Account number not found in list of postable accounts.

I'm trying to import a month end journal entry but the file keeps getting rejected. I've triple checked the account numbers and there's nothing wrong with them. I've used my template on a monthly ba...
Mike_James's avatar
Mike_James
Ultimate Cover User
8 days ago

Hi CarolDuncan​ , have you reviewed the import log text file? Accepted account numbers will display an ID number as part of the line entry in the log (not the actual number), but if an account number has been rejected there will be no ID number. This may allow you to identify which account number has been rejected.

Also review the contents of the text file that you are importing, for typos like spaces at the end of an account number.

  • CarolDuncan's avatar
    CarolDuncan
    Experienced User
    8 days ago

    Thanks Mike - appreciate your response. The problem seems to have resolved itself today

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