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JulieMaycock's avatar
JulieMaycock
User
4 years ago
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Error Message exporting to Excel - Error C:\Users\Public\Documents\MYOB\AccountRight\2020.3\Reports\Spreadsheet\AGEDARS.XLT

Hi I'm getting this error when trying to export any reports to Excel.  PDFs are exporting ok.  Recently switched to a new computer.  Here's an example of the error message:

 

Error C:\Users\Public\Documents\MYOB\AccountRight\2020.3\Reports\Spreadsheet\AGEDARS.XLT

 

Thanks in advance for your help.

  • Mike_James's avatar
    Mike_James
    4 years ago

    Hi JulieMaycock , welcome to the forum. The message suggests that AccountRight cannot locate the template required for the report.

     

    If you have an older version of AccountRight installed, navigate to the equivalent folder (eg C:\Users\Public\Documents\MYOB\AccountRight\2020.2\Reports\Spreadsheet), and find the same file, then copy that to the 2020.3\Spreadsheet folder. 

     

    If you only have one version, try downloading again and re-install it.

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  • Mike_James's avatar
    Mike_James
    Ultimate Partner
    4 years ago

    Hi JulieMaycock , welcome to the forum. The message suggests that AccountRight cannot locate the template required for the report.

     

    If you have an older version of AccountRight installed, navigate to the equivalent folder (eg C:\Users\Public\Documents\MYOB\AccountRight\2020.2\Reports\Spreadsheet), and find the same file, then copy that to the 2020.3\Spreadsheet folder. 

     

    If you only have one version, try downloading again and re-install it.