Error with importing Transaction Journals

Question

Hi Team,&nbsp;How are you? We are having some issues with importing Transaction Journals into MYOB, we have tried a few options but we arent getting anywhere so any help would be appreciated.We are trying to import the Journals into MYOB Accountright and we have tried a few options&nbsp;&nbsp;Uploaded Test_1.csv , the $$ numbers look good but it just imported all lines into a single row which we had to revert back , i have also attached the files for referenceUploaded Test_2.csv, we then get a Error 19 - unbalanced Transactions , we also have introduced line breaks , and in this case no rows were imported&nbsp;Any help with this matter would be deeply appreciated&nbsp;

earl_hd · Answer

Hi abhi633,Appreciate you providing a screenshot. In this type of issue, this may need further assistance on the backend. We recommend reaching out to our backend support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.&nbsp;
Before you reach them, please present them the diagnostic log. Please see this help page on how to get the diagnostic logs.Regards,Earl

Forum Discussion

Error with importing Transaction Journals

Looking for something else?

Related content

How to Import Transaction Journal Online

Import Journal template

Importing Journals

Import error 19 Unbalanced Transaction General Journal

import journal

Journals - importing

Importing General Journal error 19 Unbalanced Transaction

Import General Journal file