Hi tuinldam,
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you've been facing. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. Can you please check if the user is trying to run reports for using the MYOB for Excel add-in go to Setup >> User Access to check if the user is set up in there.
If not then add this user under Setup-> User Access, and Re-Sign in to MYOB Excel Add-in in Excel. Once the user has been added into the file they will be able to run reports in Excel successfully.
Please do let me know how you go on this.
Regards,
Earl
Earl_HD wrote:Hi tuinldam,
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you've been facing. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. Can you please check if the user is trying to run reports for using the MYOB for Excel add-in go to Setup >> User Access to check if the user is set up in there.
If not then add this user under Setup-> User Access, and Re-Sign in to MYOB Excel Add-in in Excel. Once the user has been added into the file they will be able to run reports in Excel successfully.
Please do let me know how you go on this.
Regards,
Earl
I have the administrator role which has full access to all of software and I can see it in User Access section. Also when I can export data of a week then I have not any access problem. It's probably a timeout problem which can not fixed by timout extending trick, so maybe updating the addin with a timeout of an hour could fix it.
Hi Tehrani,
Thank you for your patience, and I apologize for the delayed response. I've made some changes on the backend. Could you please confirm whether you are still experiencing the issue? If the problem persists, kindly inform us so that we can investigate it further.
Looking forward to hearing from you soon!
Regards,
Earl
Unfortunately, the error remains. Did you manage to change the timeout?
