Forum Discussion

Tehrani's avatar
Tehrani
Contributing User
3 years ago

Failed to fetch data error in MYOB for Excel addin

Hi. I have a user with a full administrator role. I use MYOB for Excel add-in to extract data from my online file. When I extract a week's data, it's good. But when I want to extract just a day more ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Tehrani,

Thank you for your patience, and I apologize for the delayed response. I've made some changes on the backend. Could you please confirm whether you are still experiencing the issue? If the problem persists, kindly inform us so that we can investigate it further.

Looking forward to hearing from you soon!
Regards, 
Earl

Tehrani's avatar
Tehrani
Contributing User
2 years ago

Unfortunately, the error remains. Did you manage to change the timeout?

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