Forum Discussion

slf23's avatar
slf23
Experienced Cover User
2 months ago

How do I check if I am are using the correct API key and credentials for my MYOB account.

I have an integration setup with Retail Express which has stopped working.  The error message I am receiving is  Encountered a communication error (https://arl2.api.myob.com/accountright/63dc1b39-ac15-40d3-b480-b886a31084cf/Sale/Invoice/Service/).

How do I check if I am are using the correct API key and credentials for my MYOB account.  I have logged into my.MYOB but am unable to find the "developer" section to check this information.

Can you please advise.  Thanks,

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi slf23, 

     

    Integration hiccups can be a real pain. If something’s gone off with your MYOB and the other app, the fastest way to sort it is to get in touch with the folks who run that app. Since this one’s with Retail Express, it’s a good idea to reach out to them and see what’s going on with that error.

     

    Thanks,

    Genreve 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.