Forum Discussion

Peterll's avatar
Peterll
Experienced User
6 months ago

Importing MYOB Accounts

I have done this thousands (well, plenty) of times over 20 years. I am importing a text (Tab Delimited) file created in Excel. Evertthing comes up OK, I selected Match All then Import, and the result...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi Peterll,

 

That "Account Number Cannot be empty" message usually means MYOB's not spotting an account number in one of the rows (even a sneaky blank row at the end can cause this). Could you double-check if there are any hidden spaces or tabs in the Account number column of your text file? Sometimes exporting to CSV first and then back to TXT cleans up any formatting gremlins.

 

If it's still stubborn, it's best to reach out to our live chat support through our virtual assistant, MOCA, so they can take a closer look on this.

 

Regards,

Sai

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