Job number not importing on JNL entries
Hi there! I am trying to upload a 'transaction journal' however each time I am getting the following error which appears to relate to the job number as when we look at what has imported, everything ...
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Thank you for your fast response Genreve, the problem is that the job numbers are not coming though on the import, the import number is fine. Why are the job numbers not coming though?
Thank you
Donna
Hey donna-r,
Since the import number is coming through fine but the job numbers aren’t, it’s worth checking the following:
- Under the Setup menu, head to Preferences then System and make sure “Warn if jobs are not assigned to all transactions” is ticked
- When opening the import file in Excel, confirm the job field cells are formatted as General, as setting them to Text or Number will cause the job to be skipped during the import even if everything else looks right
If those checks are all in place and the job numbers still don’t show after importing, make sure to reach out to our team and they’ll be happy to take a closer look with you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
