Forum Discussion

Accounts_2's avatar
3 months ago

Keep getting error messages

Hi, 

 

No matter how much I try i keep getting error messages - its my first time trying to import and I exported the sales file and copies it exactly with new sales invoices. 

 

It still comes up with error messages saying item number may not be black? 

 

But i've put the item number in there?? 

 

What else can I do? 

 

 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Accounts_2

     

    Apologies for the late response. I understand that you're encountering error messages while trying to import sales invoices. This can indeed be painful, but no worries, I've got you covered. Please check out this link for detailed troubleshooting steps for resolving import errors. If you're still receiving errors after following the steps, you might want to consider creating an export/import template. This can help ensure that all required fields, like item numbers, are correctly formatted and included.

     

    Feel free to reach out if you need further assistance.

     

    Cheers,

    Princess