Forum Discussion

Steve-Shakanda's avatar
Steve-Shakanda
Contributing User
1 year ago

Ostendo Account Right Cloud Version Issues

Having issues with transactions not flowing from Ostendo to MYOB AccountRight - Cloud version, since possibly yesterday (6/3/24) - anyone else having these issues also?   
Bridget_Madden's avatar
Bridget_Madden
Contributing Cover User
1 year ago

Thanks Steve,

 

Yes, it is the correct file.  I can also see that Ostendo is a user in MYOB but of course I cannot see the password.  I have emailed our Ostendo technical advisers to look into it for us.  Hopefully get a solution soon.

Steve-Shakanda's avatar
Steve-Shakanda
Contributing User
1 year ago

Bridget,

 

Just change the Ostendo User Id password yourself (if you are logged in as an Administrator) within MYOB - and make a note of what it is.

  • Bridget_Madden's avatar
    Bridget_Madden
    Contributing Cover User
    1 year ago

    Good thinking Steve,

     

    I logged into Ostendo as the Administrator and re did the link.  But same old issue of the box with MYOB login details flickering up briefly then disappearing.  I believe I will need to wait for our technician to reply to me.

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