Forum Discussion

becktee's avatar
becktee
Member
6 months ago

Retaining records between two files

Hi all,   We have a client with some complicated file history, and I'm looking to try and retain records while moving forward with a single company file.   We had one file under branch number 001...
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becktee's avatar
becktee
Member
6 months ago

Hi Shella,

 

Thanks so much for your response! We've now contacted the team by phone and unfortunately they said they couldn't do anything about the issue. Is there any other avenue we could try?

Princess_R's avatar
Princess_R
MYOB Moderator
6 months ago

Hi becktee,

 

Thanks for letting us know what’s happened so far. For anything more in-depth, it’s best to reach out directly to our team. You can log a case through MyAccount and make sure to include as many details as you can. Once you’ve got your case number, pop it over to me in a private message. I’ll track your case personally and make sure our team follows up, so nothing slips through the cracks.

 

Cheers,

Princess

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