Specific Card not syncing in Websync Plugin

Question

I use websync pluging to sync transactions from my woocommerce website to myob. I have 1 specific card which will not sync the transaction data. It started happening for not apparent reason as it worked for a long period before this. The support for websync has said it is a myob issue as they cannot see any issues from their end. I tried creating a new card an merging old card data into this, however that did not work. I am looking for any other solutions.

doreen_p · Answer

Hi lighthouse2k72,
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It’s odd when one card suddenly stops syncing while everything else still works, especially after it’s been fine for ages. Since Websync can’t see any issues on their side and you’ve already tried the new card and merge trick, it’s pretty likely something in the MYOB card or file is tripping things up. It could be a validation rule, a funky bit of data, or a silent error hiding in the background. It's best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they can check what’s blocking those transactions from syncing.
&nbsp;
Cheers,
Doreen

lighthouse2k · Answer

How long should i expect to wait to get a reply from support?

isaiah_c · Answer

Hi lighthouse2k,
&nbsp;
It can vary depending on how busy our Support team is at the time, but they’ll get back to you as soon as someone becomes available.
&nbsp;
Regards,
Sai

lighthouse2k · Answer

I was wondering how I should respond to this survey?&nbsp;"We would love to hear from you on your experience with our Support team."

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Specific Card not syncing in Websync Plugin

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