Forum Discussion

lighthouse2k72's avatar
lighthouse2k72
Member
4 days ago

Specific Card not syncing in Websync Plugin

I use websync pluging to sync transactions from my woocommerce website to myob. I have 1 specific card which will not sync the transaction data. It started happening for not apparent reason as it worked for a long period before this. The support for websync has said it is a myob issue as they cannot see any issues from their end. I tried creating a new card an merging old card data into this, however that did not work. I am looking for any other solutions.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 days ago

    Hi lighthouse2k72,

     

    It’s odd when one card suddenly stops syncing while everything else still works, especially after it’s been fine for ages. Since Websync can’t see any issues on their side and you’ve already tried the new card and merge trick, it’s pretty likely something in the MYOB card or file is tripping things up. It could be a validation rule, a funky bit of data, or a silent error hiding in the background. It's best to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. This way, they can check what’s blocking those transactions from syncing.

     

    Cheers,

    Doreen

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