Account Inactive for Unknown Reason
I'm using the Solo App and have been since Mar-2025. I have paid a subscription through to Feb-2026. I last used the App on 31 Jul 2025 to create and send an invoice to a debtor. I've been unable to ...
Forum Discussion
Hey gjtrudgett - thanks for hanging in there while our teams worked on restoring the file access! Danielle sent you an update yesterday morning after we'd restored the backup, but it sounds like there might be some issues to straighten out still.
I can see you've got back in touch with Danielle via the email thread so I'll let her take over from here, but we can definitely chat about next steps if things aren't functioning as expected - really keen to get this one sorted for you as soon as we can ☺️
Can I get an update on this matter please?
Hey there Gtrudgett - we're still deep on the investigation trail with this one! Apologies for not providing an update sooner, we're still looking into things. I can see Danielle's just popped you an email response privately also. Thanks again for sticking with us 🤝
Jay-Solo I didn't receive an email from Danielle yesterday afternoon. Can I please have a contact phone number for an escalation point please.......it's unreasonable that this has been ongoing for two weeks
Hey Gtrudgett - we've just reached out with escalation steps as well as info about a potential fix, we'll just need to you to review the steps Danielle sent through and have another go at logging in. We'll make sure to escalate accordingly from here to get you back on the air as quick as we can. Thanks for working with us on this one, and sorry that it look so long to get here - we're hoping all is resolved by now but we can definitely work together on where to go from here if it still isn't looking quite right.
