App issues
Hello since the most recent update, version 8.0.0, which I updated 5 days ago. Everytime I finish entering a transaction the app freezes and I have to force shut the app and log back in again. Th...
Forum Discussion
Hi Davids1978 - that does sound very frustrating and I want to thank you for flagging this so that we can figure out what's going on.
I'll review your app logs and see what I can come up with.
In the meantime, can you share more specifics, these will help us reproduce and zero-in on the issue. Detail, such as...
- You mentioned "transactions", is this while recording an expense, creating an invoice or both?
- Depending on the above, can you share what you're doing before it freezes, whether it freezes in the same way every time or at different steps, and any error messages you're seeing
If you wish to share screenshots or details that contain private information, you may wish to switch to the private in-app chat (by going to More » Chat with us) so that you can more readily upload those kinds of things.
Off to investigate, but would love your help! Speak soon 🤝
Hey Jared thanks for commenting. So I went back today to find out what happened. After reading I thought perhaps it was just when I was taking or using a photo, but I tried and entered an expense without a photo and once I hit saved, it would go to the Home Screen and then freeze, unable to do anything other than force close.
this does not happen when entering income
hope that helps
There is no error message appearing, the app just freezes and the only solution is a force close
Thanks for sharing those details Davids1978 and I want to acknowledge how frustrating this must be for you.
Our team is investigating this right now, and these details are super valuable in helping us reproduce it on our side. I don't have much detail on how the investigation is going, but I am keeping an eye on it and will update you as we go.
And, possibly incidentally, a Solo app update with some bug fixes should be available to install later today. The bug fixes don't directly address this issue, but there's an outside chance it reduces the instances of freezing. Once you install the update (version 8.0.1), can we ask that you repeat the steps that caused the app to freeze and let us know if the issue is still present?
