App issues
Hello since the most recent update, version 8.0.0, which I updated 5 days ago. Everytime I finish entering a transaction the app freezes and I have to force shut the app and log back in again. Th...
Forum Discussion
I haven't seen the update yet, but it is still happening and is incredibly frustrating, it's taking so much time for me to enter expenses, when it really shouldn't be this difficult
I'm start to think that Solo isn't really going to be the best thing for me moving forward. Am I able to request a refund for my yearly subscription, or transfer it to a yearly subscription for MYOB Business Lite? I'm starting to realise the real limitations of being only an app based program. It makes it very difficult for me to find line items and break down costs, etc I lease two motor vehicles but it bundles everything into one expense category.
Hey Davids1978,
I'm really sorry this has been so frustrating. I completely understand how much extra time this is adding, especially when you're trying to get your expenses sorted at tax time.
We released a hotfix to the app stores yesterday to address this issue. App store updates don't always become available on every device straight away, so I was just wondering if you could check whether the update is showing for you today.
Would you be able to reach out to us via More >> Chat to us and we can dive into your subscription in more depth :)
Thanks,
HannahHello Hannah
unfortunately there is still no update for me and the app keeps freezing after entering an expense. It’s actually to the point that it is unworkable and essentially not fit for purpose, which is incredibly frustrating at this time of year.
I can’t find More >> chat to us. Am I looking in the app or on the community?
Completely understand this is frustrating, and it's only aggravated by the time of year.
The app update (8.0.1) with possible bug fixes has just been released to the app stores earlier today. Please update it to the latest version when you can and report back if it fixes things or not.
On our side, we're not convinced this new update will fix the freezing issue, so we're still chipping away at it and I've tagged your comments and app logs to their investigation. Davids1978
