App issues
Hello since the most recent update, version 8.0.0, which I updated 5 days ago. Everytime I finish entering a transaction the app freezes and I have to force shut the app and log back in again. Th...
Forum Discussion
Hey Davids1978,
I'm really sorry this has been so frustrating. I completely understand how much extra time this is adding, especially when you're trying to get your expenses sorted at tax time.
We released a hotfix to the app stores yesterday to address this issue. App store updates don't always become available on every device straight away, so I was just wondering if you could check whether the update is showing for you today.
Would you be able to reach out to us via More >> Chat to us and we can dive into your subscription in more depth :)
Thanks,
Hannah
Hello Hannah
unfortunately there is still no update for me and the app keeps freezing after entering an expense. It’s actually to the point that it is unworkable and essentially not fit for purpose, which is incredibly frustrating at this time of year.
I can’t find More >> chat to us. Am I looking in the app or on the community?
Completely understand this is frustrating, and it's only aggravated by the time of year.
The app update (8.0.1) with possible bug fixes has just been released to the app stores earlier today. Please update it to the latest version when you can and report back if it fixes things or not.
On our side, we're not convinced this new update will fix the freezing issue, so we're still chipping away at it and I've tagged your comments and app logs to their investigation. Davids1978Hello Jared
I have completed the app update and unfortunately the same issues are occurring. Everytime I enter an expense it freezes and the only way to overcome it is to force close the app
It was worth trying, and thanks for letting us know.
The team is still working on the issue, we'll update you on the progress in the chat you started and here as well 💜
