App issues

Completely understand this is frustrating, and it's only aggravated by the time of year.

The app update (8.0.1) with possible bug fixes has just been released to the app stores earlier today. Please update it to the latest version when you can and report back if it fixes things or not.

On our side, we're not convinced this new update will fix the freezing issue, so we're still chipping away at it and I've tagged your comments and app logs to their investigation. Davids1978​ 

It was worth trying, and thanks for letting us know.

The team is still working on the issue, we'll update you on the progress in the chat you started and here as well 💜

Hey Davids1978​, 

Just jumping in here to let you know the team are currently working on a fix for this issue.

We don’t have an estimated timeframe just yet, but we’re hoping it won’t be too far away. 😊

Thanks for your patience, and we’ll share any updates as soon as we have them.

Thanks,
Hannah

Hi Evie073​ !

I'm writing with what I hope is some good news today 🙂 
 
The team believe they have found the source of the issue causing your app to freeze and have implemented a fix for you.
 
We're hoping that the next time you record an expense the app freezing up should be a thing of the past. Please let us know if that's not the case of course, this one has been tough to nail down, so we're looking for confirmation. 
 
Thanks so much for your patience while the team worked to identify and fix this issue.

I was not able to find a fix at all and just had to persist with the freezing.   It took way too long for me to complete my end of year financials as a result and left me completely disillusioned with the whole app.  

it does appear to have been fixed now though 

I'm sorry to hear about your experience, and for the time it took for us to properly identify and fix the issue.

I hear you, this couldn't have happened at a worse time of year, so I understand why you're feeling let down.