Cannot connect SOLO to ANZ business account

Completely understand JS!

I've reach out via email to confirm the cancellation details. Keep an eye out for that, it should land in your inbox any second now.

Hi Jared, thanks a lot for your reply, I appreciate it and I tried to give it a final try to the link you provided but I could not find an easy solution.

I did not know the difference between open banking and Bank Feeds, so thanks a lot for the link and the explanation. The problem is that whenever I call or attend the ANZ offices, it seems that the ANZ person does not know about this difference either so they have no clue how to help me. When I attended the branch in person, the guy was looking for information in Google ie doing the same I had already done, so that is a big part of the problem.

I already found an alternative solution with another provider which, although a bit more expensive, made the trick with bank feeds. I got my third MYOB Solo invoice and it is due on the 8th August and I honestly do not have the time to try to find a solution in a couple of days and I do not want to pay yet another invoice when am not getting any value. Would it be possible for you to proceed and cancel my account please?

Regards

Hi Juan, thanks for sticking with us through this, and for sharing how much time you've already spent trying to sort it out. That 40-minute wait plus a branch visit? You’ve absolutely earned a proper answer by now.

Just a heads-up — when speaking with the bank or looking through support materials, it’s worth being clear that you’re using Open Banking and not Bank Feeds. These two similar-but-different technologies often get mixed up (understandably!), but they work quite differently under the hood. We're flagging it here because you've mentioned both, and we want to make extra sure you're chasing the right resources. If ANZ’s team thought you were asking about bank feeds, they probably didn’t have the info you needed to get Open Banking working properly.

Here’s what we’d suggest next:

👉 If you haven't already, check out ANZ's key resource for enabling Open Banking, this should help you confirm whether your account is set up for it

Totally get that it’s frustrating when something that should be simple ends up this tricky. We’d really love one last chance to help you get connected before you decide to move on from Solo.

But if you're ready to cancel, just say the word and we’ll walk you through the steps.

Hi Jay, thank you very much for your reply and for your effort addressing my challenge. However, am not sure if this fixes the issue for me, as per my previous messages, I already contacted ANZ by phone (stayed in the line for 40 minutes) and also visited one of the branches where they suggested me to check the bank feeds, none of those helped me at all.

I appreciate Solo is a very affordable solution but if there is no quick solution for me to connect with ANZ, one of our largest banks in Aus, it may simply not be fit for my purpose. I tried talking to the digital assistant but it looks like it is closed, I understand as it is a Sunday.

I checked another product in the market and although a bit more expensive, it looks like I may be able to easily connect to ANZ.

Would you mind letting me know how to close my solo account please?

Regards
Juan

Hey there Juan! 👋 Stepping in for Hannah here, thanks for sticking with us and giving the workaround a go. We definitely don't want you to feel frustrated, and we'd love to get you up and connected as soon as we can!

The link you found earlier is for MYOB Business Lite, which utilises "bank feeds", a similar but distinct system for connecting a bank account. Whereas here in Solo, we rely on "Open Banking" as Hannah mentioned above. 

Enabling Open Banking can be a bit curly on the bank side, as many banks have different rules depending on account type and age - their support page mentions to call their regular support line (131314) so I'm not sure if the business line you mentioned would be the same or different. It seems as though they also have instructions for enabling it in the ANZ app itself, but this may vary for business/joint accounts: https://www.anz.com.au/privacy/centre/open-banking-data-sharing/app-internet-banking-help/

If you need to get in touch with us via the Digital assistant, mentioning "Talk to a human" will get you to our team, just sing out and we'll be standing by ☺️

Hi Hannah

Is there an update on my previous reply? I have been charged again my SOLO monthly licence but am still to be able to use the App, if I cannot connect it to my ANZ bank account this is pretty much useless, as it will not save me anytime at all.

Would it be impossible for you to check this and give me some guidance? Otherwise, am not sure if I would have any other alternative but to close my account and go to another provider.

Regards

Juan

Hey Hannah

Thank you very much for your reply, I appreciate the the time you put to reply my message, but unfortunately, the suggested solution did not work. 

I visited an ANZ branch and discussed your comment. I showed them the link that you suggested, but the person was unable to find the solution even after calling ANZ business phone. 

The person in the bank showed me a link in MYOB saying that to connect my ANZ account, I need to activate something related to a live data feed from  MYOB before I'm able to connect my ANZ account. However, I am not sure if this link applies to SOLO or to the MYOB app. 

https://www.myob.com/au/support/myob-business/banking/bank-feeds/setting-up-bank-feeds/setting-up-a-bank-feed-for-an-anz-account

I tried to follow the instructions in that link, but I cannot find the banking hub button in the banking menu in the Solo app. This is why I think that this is only for the MYOB app. This means that I am unable to connect my SOLO app with my ANZ Business account. 

I can not find either where to submit a ticket from the SOLO app because everything and all buttons that I click bring me to this community hub rather than to a ticket system in the digital assistant.

This is getting a bit frustrating, particularly after having already been invoiced twice for Solo. I'm still unable to get the key functionality that I wanted to get when I chose to register to Solo.

Could you help me with this? Otherwise, I guess it's fine, I'll just delete my account and I'll just look for alternatives in the market.

Thanks. 

Juan 

Hey jsossa117​, 

Thanks for reaching out. That does sound super frustrating, especially after spending 30 minutes on the phone with no solution 😣

One thing to check is whether this is a joint account. If it is, ANZ usually requires both account holders to complete a Data Sharing Authority form before it can be used with third-party apps like SOLO.

You can find more details and access the form here:
🔗 ANZ Data Sharing Info

If you’ve already sorted that or you're still seeing the same error, feel free to create a ticket with us through the digital assistant in the app. We can take a deeper look into what might be blocking the connection.

Thanks, 
Hannah