Forum Discussion

Nickerlicious's avatar
Nickerlicious
Member
11 hours ago

Duplicate Bank Transactions

I have an open support ticket now for nearly 6 weeks regarding a systemic bank feed duplication glitch in MYOB Solo. My accountant cannot file my compliance paperwork or do my books due to the volume of duplicates. I need a Bank Feeds Specialist to escalate this and wipe the duplicate feed stream between 1 July 2025 until today’s date immediately.

 

I am continuously being told a that it is being worked on and need to get my tax down.


Can you please sort this out by Friday.


Thanks Nic 

1 Reply

  • Sigrid-Solo's avatar
    Sigrid-Solo
    MYOB Staff
    4 hours ago

    Hi Nickerlicious​ 

     

    We understand how stressful and disruptive this situation must be, and we recognise the urgency of getting your tax work completed. Our Bank Feeds Specialist team has been involved since this issue was first reported and has been working on a solution from the outset.

     

    Unfortunately, resolving this has taken longer than we had hoped. Initially, we needed to wait for ING’s solution to prevent further duplicate transactions from coming through. Since then, the technical solution to remove the existing duplicates has proven more complex than expected.

     

    I’ve sent you a private message in the app with further information about your case. We’ll continue to keep you updated as we work towards resolving this.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home