How to cancel subscription?!
I cancelled my subscription last week however today I receiced an email today saying my subscription will be renewed on 1/11/26. I have gone back to check my cancellation and only have the option to ...
Forum Discussion
Hi kjobree
Sorry to hear about this poor and confusing experience with cancelling and getting in touch. That said, I can see you've opened a chat now and are speaking with my colleagues - so I'll let you things through to resolution there.
One key takeaway for us on this is that our email template, which is meant to contain a line that reads "If you’ve recently cancelled your subscription, please ignore this message." - but unfortunately it does not, and ultimately that is creating a poor experience. We're working with the team to get this fixed, and we appreciate you (and the others) who've brought this to our attention.
