I want to cancel subscription
I cant even find a email to sent request , been on the phone for 1hr and nothing it shouldn't be that hard to cancel .
Forum Discussion
1 Reply
Hi jorifa !
First off, I'm sorry the cancellation process hasn't been clear! We try to make things as smooth as possible, so we're keen to learn more about how we can improve the process.
Most Solo users are able to cancel their subscription through their My Account:
- Go to My Account. If prompted, sign in using your MYOB account email address and password.
- Tap Manage my product.
- Tap Manage subscription.
- Tap Cancel subscription.
If the option to cancel on My Account is not available, then we can assist through the in-app chat 😄
Speaking of the in-app chat, I can see you have also messaged us there, so I have responded to your message with further info about your subscription and cancellation status.
So please hop on to the Solo app, tap More -> Chat with us, and we'll work on this together 💜
