Forum Discussion

2205's avatar
2205
Member
5 months ago
Solved

Invoices keep failing

I’ve only been on for 24 hours, I’ve sent 7 invoices with no dramas. Now they keep saying failed and to try again. Can anyone help?
  • Han-Solo's avatar
    Han-Solo
    5 months ago

    Hi 2205​, 

    Thanks for reaching out, Can you check if this is failing on the same email each time, or across multiple emails? Also, have you tried sending a different invoice just to rule out any issue with that one invoice?

    If it’s still giving you trouble, it may be worth jumping into the app and sending us a message via More >> Chat to us so we can take a closer look 🙂

    Thanks, 
    Hannah

     

Han-Solo's avatar
Han-Solo
MYOB Staff
5 months ago

Hi 2205​, 

Thanks for reaching out, Can you check if this is failing on the same email each time, or across multiple emails? Also, have you tried sending a different invoice just to rule out any issue with that one invoice?

If it’s still giving you trouble, it may be worth jumping into the app and sending us a message via More >> Chat to us so we can take a closer look 🙂

Thanks, 
Hannah

 

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