I tried to open my Solo app this morning and was told that my device was Jailbroken or modified so now I cant use Solo. I have not jailbroken or modified my device since I last used the app, any work around or fix known for this issue?
Hey Oppy! You beat me to it ☺️ My teammates have been sending some emails to those that have identified themselves as impacted (yourself included) - a fix is now live in the Google Play Store and should be available over the next hour. Once you see the update ready for download, install it and let us know how you go.
I'm also providing regular updates on the announcement page I mentioned in an earlier comment, but we'll keep you posted by email also.
Just to add, Im on an android phone not iPhone and it has just updated. Could the update be the issue?
Hi Oppy. I too have just had this same message and issue and cant use the app.
I have the same Issue I got my wife to download the app she has the same issue I have customers who I need to invoice what the heck is going on will they fix it can they help us asap?
Yeah Ren
It's super frustrating, i need this thing to work I had so much stuff loaded into it for my tax appointment on Thursday, if they can't get it fixed soon I'll have to start all over again 😡
Hey Bug
At least I know not to bother getting my missus to try .👍🤟
Hey there Oppy, bugman, Ren11 👋
Thanks for hanging in there, and we're keen to get you back on track in Solo as soon as possible!
We've had a number of reports this morning of an issue blocking users from sign-in, and our teams are actively looking into the matter now. We'll reach out to impacted Solmates (including you all who reached out on the Forum) via email very shortly.
We're still investigating the issue deeply, so I'll check back in here once we have more concrete updates - but in the meantime you'll hear from my teammates in a moment ☺️
Is there any update on this situation as I am having the same issue.
Hey Azza2! Our teams are hard at work trialing a potential fix, and an update has been pushed to the Google Play Store, it will roll out shortly.
We'll need your help to confirm if it has worked as expected, so we will keep you updated as the release is pushed out. We wanted to give you the heads up that you'll need to update the app once the release is live and let us know if you're still seeing the issue.
We'll keep users updated on my broader announcement post here: 👀 Can't sign in? We're looking into it! | MYOB Community
Just received an email from MYOB, apparently they may have found a fix, will need to update the app soon to see if it's worked.
