Login in the app

Hi Siriwan​, 

Thanks for reaching out 🙌,

If you go to app.myob.com, can you see the Solo file in your list?

If it’s showing up there, that usually means you’ve got bookkeeper access to the file. If it doesn’t appear, then something else might be blocking it and our team will need to dive deeper into what’s going on.

Let me know what you see and we’ll go from there!

Thanks,
Hannah

I can't login and this is the issue 

Hi Siriwan​, 

Not sure if you saw my last post, but did you try logging in at app.myob.com?

If your file shows up there, it usually means you’ve got bookkeeper access. If it doesn’t, something else might be blocking it and our team will need to dig a bit deeper.

If it’s also not working in the browser, open the app and go to Help signing in > tap the chat bot in the bottom right corner to reach us.

Thanks, 
Hannah

Hi Siriwan​ 
Just jumping in here quickly, I can see you reached out to us via private message so I will be following up via email very shortly with an update!