Forum Discussion

Kaydoooooo's avatar
Kaydoooooo
Member
3 months ago

Me bank go - bank feeds

I have recently signed up to solo, and I have me bank GO . I was originally with quick books , and my me bank classic, and it all worked fine, then me bank pushed us all over to me bank GO and now it won’t sync , so I thought I’d give solo a try, it has connect but but it only synced a few transactions and that’s it , it wouldn’t do any more and I’m stumped, I’ve checked online in my data share options and it’s granted access to solo, but it won’t seem to update the transaction's. 
has anyone else had the same issues ? 

2 Replies

  • Jay-Solo's avatar
    Jay-Solo
    MYOB Staff
    3 months ago

    Hey there Kaydoooooo​ - hope your week is going well! I'm just checking in to see how you got on following Han-Solo​'s message earlier in the week. If you still need our help connecting your bank account, feel free to reach out to us in the Solo app by tapping "More", then "Chat with us". ☺️

  • Han-Solo's avatar
    Han-Solo
    MYOB Staff
    3 months ago

    Hey Kaydoooooo​, 

    Thanks for reaching out! Can I confirm if there’s still a category (account) linked to your bank feed?

    When your account is connected and your first transactions have come through, you’ll need to link the account to a category. This makes sure those transactions are dropped into the right spot on the accounting side of your app.

    To choose the category, go to the Home screen and tap Finish set up, or go to More > Connected accounts.

    Here’s the correct article that walks through connecting your bank:

    👉 Connect your bank for Solo by MYOB 


    Let us know how you get on,

    Thanks,

    Hannah

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.