I have an employee who has been added to our AccountRight business file using her work email address as an online admin. This was added in the desktop file. We have another company file using MYOB lite (separate entity) but when I try to add her as a user I get the message "email address has already been used" (or something similar). I believe that one email address can have different company files added to it. How do I add the MYOB Lite file to her email address.
Thanks
Hi 26798421,
That certainly is confusing, knowing that you already have the user in your AccountRight file. But that error message generally means there is already another user in the file with the same email address. I recommend checking all users listed under User access in MYOB Business (including inactive ones), then updating and reactivating the user that’s already there.
If there aren’t any users with that email address, it’s best to reach out to our support team. You can do this by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
