I have an employee who has been added to our AccountRight business file using her work email address as an online admin. This was added in the desktop file. We have another company file using MYOB lite (separate entity) but when I try to add her as a user I get the message "email address has already been used" (or something similar). I believe that one email address can have different company files added to it. How do I add the MYOB Lite file to her email address.
Thanks
Hi Lea-AnneD,
You’re spot on, one email address can be linked to multiple files. The message “There is already a user with this email. Enter a different email.” usually pops up when the email you’re trying to use is already tied to a user in that Lite file, either active or inactive.
Quick things to check:
If the email doesn’t appear anywhere in the user list and you’re still getting the same error, it’s best to reach out to our team so they can check what’s happening with that email behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Thank you for your response. I was able to connect with someone from Support who helped and there was an issue with the email address behind the scenes
