add user to MYOB Lite
I have an employee who has been added to our AccountRight business file using her work email address as an online admin. This was added in the desktop file. We have another company file using MYOB l...
Forum Discussion
Hi Lea-AnneD,
You’re spot on, one email address can be linked to multiple files. The message “There is already a user with this email. Enter a different email.” usually pops up when the email you’re trying to use is already tied to a user in that Lite file, either active or inactive.
Quick things to check:
- In your MYOB Business Lite file, check Users and look at both active and inactive users.
- If you see her work email there, you can either reactivate that user or edit that old user to a different email, then invite her again with the correct one. You can check this link for more info on how to do it.
If the email doesn’t appear anywhere in the user list and you’re still getting the same error, it’s best to reach out to our team so they can check what’s happening with that email behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Thank you for your response. I was able to connect with someone from Support who helped and there was an issue with the email address behind the scenes
