Bank balance not calculating correctly

Question

My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the value of the bank balance discrepancy. This discrepancy value also equals the value of the starting balance in the bank account category set up page. I entered this value when linking the bank account (in July 2025) because I understood it is required to ensure the bank balance calculation is correct. The bank account category existed in MYOB since Oct 2022.

All has been working correctly until sometime in May 2026 when the error showed up.

I have tried removing the initial balance value in the bank account category which allows the balance sheet to be correct ie with the correct bank balance, however the bank transaction page now shows the bank balance as being "out of balance".

This seems to be a software change.

Any thoughts on how I correct this.

Graham

genreve_s · Answer

Hi GrahamWB,&nbsp;
&nbsp;
That does seem odd, especially if it looks like it started after a software change. But if the file hasn’t been rolled over for a few years, running the Balance Sheet in a future financial year can cause a false out-of-balance. So I’d check that first.
&nbsp;
If the financial year is already current, then I’d look at the opening balances instead, especially since the difference matches the Historical Balancing amount and the bank account’s starting balance.
It’s also worth checking that Historical Balancing is linked to the right Equity account and refreshing the historical balances if needed.
&nbsp;
If none of those work, I recommend reaching out to our support team so they can investigate further. You can create a support ticket in My Account or connect with our live chat team through our virtual assistant, MOCA.
&nbsp;
Regards,Genreve

grahamwb · Answer

Hi GenreveThank you for your replyThe software and file are in continuous use. The issue only started in May 2025. Before that the reports were correct.&nbsp;The software is working in the current financial year.I have also reached out with a support ticket&nbsp;&nbsp;

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Bank balance not calculating correctly

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