Forum Discussion

MIPP's avatar
MIPP
Contributing User
2 years ago

Cannot see GL when setting up a Debtor or Creditor

I have set up a new coy and cannot see the GL to choose from when setting up either a Debtor or Creditor.   I also cannot select a GL code which is listed in the GL codes when raising an invoice. ...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi MIPP 

     

    Thank you for your post.

     

    Can you please open up the Chart of Accounts and ensure that the "Inactive account" is not ticked? And make sure that the type of account is selected to be Detail Account. 

     

    If this is set up correctly, can you please include a screenshot of the Account information? So that I can check this further.

     

    Are we able to solve your concern? If YES, please click on "Accept as Solution". If not, please feel free to reply to this post, and we are more than happy to assist.

     

    Cheers,

    Princess

     

     

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi MIPP 

 

Thank you for your post.

 

Can you please open up the Chart of Accounts and ensure that the "Inactive account" is not ticked? And make sure that the type of account is selected to be Detail Account. 

 

If this is set up correctly, can you please include a screenshot of the Account information? So that I can check this further.

 

Are we able to solve your concern? If YES, please click on "Accept as Solution". If not, please feel free to reply to this post, and we are more than happy to assist.

 

Cheers,

Princess

 

 

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