Forum Discussion

GlennJenny's avatar
GlennJenny
Member
7 months ago
Solved

Deleted Invoice & still "active at Clients end

Hi,  I have an invoice that I have sent to the wrong client so deleted it & sent another to the correct client, only issue is the previous client wont let up about it being active, this client is a...
  • AU6000's avatar
    AU6000
    6 months ago

    Either send the first (wrong) client a statement showing that their account has a NIL balance OR create a credit to reflect the initial incorrectly sent invoice, send to the client and then delete at your end.
    You're making it sound like the first client is being painful, when in fact they are only using good accounting practices.

AU6000's avatar
AU6000
Member
6 months ago

Either send the first (wrong) client a statement showing that their account has a NIL balance OR create a credit to reflect the initial incorrectly sent invoice, send to the client and then delete at your end.
You're making it sound like the first client is being painful, when in fact they are only using good accounting practices.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.