How to stop MYOB from timing out
Is there a way to stop MYOB from timing out?
Forum Discussion
Hi Earl,
It's not an error. It's "Are you still there?" MYOB logs me out if I leave the page for a very short period of time. How can I stop MYOB from Timing/Logging out?
It happens too frequently and I'm having to re-login too many times a day.
Hi SMcC1,
Thanks for clearing that up. The constant logouts definitely aren’t what we intend, and it’s not how the inactivity timeout is meant to work. Usually, the “Are you still there?” message popping up all the time is caused by the browser session, cache, or cookies. These steps have helped most users with the same issue:
- Open a new private/incognito window and sign in again
- Clear your browser’s cache and cookies
- Try using a different browser
If it still keeps happening after that, it’s best to get our team to take a closer look. You can lodge a support ticket through My Account, or reach out using any of the support options listed on our website.
Cheers,
Princess
