I am trying to set up a Suspense Account under "Other Expenses". I am unable to create any accounts under either "Other Expenses" or "Other Income" without inputting a "Parent Header". There doesn't seem to be anything in the "Parent Header" drop down menu and I am unable to create a Header for the same reason. Am I doing something wrong or how do I get around this please?
Hi Sue,
Could you please confirm what software you are using? (AE/AO, MAS, AE Accounts, etc.)
Happy to assist you with this.
Scott
Client Accounting
MYOB
I'm encountering the same issue. Running chrome on windows
Hi TheCatGroomer,
If this issue was related to MYOB Business, Individual entity type clients do not have the Other income, or Other expenses categories enabled by default.
Please contact the MYOB Business support team, and they will be able to resolve this for you.
Thanks!
Scott
Client Accounting
MYOB
Hi Scott,
I am working on a Clients Myob Business Lite file
Cheers Sue
SOLUTION:
I didn't see this posted anywhere else and just fell into the answer.
ONLY CREATE New Chart of accounts under expenses, not other expenses. Then it works. And from there, you still get to code it in a way that feels 'other' just by giving it a name and or assigning a header.
MYOB: suggest you add a help/tip icon on the OTHER Expenses Section to avoid the frustration of seeing a drop down menu that doesn't respond.
New users are especially likely to experience this problem too (we are creating a bunch of new accounts)
Thanks 🙏
Hi Sue,
Please see my reply above -- you will need to contact the MYOB Business support team, and they will be able to resolve this for you.
Scott
Client Accounting
MYOB
