Forum Discussion

peterga's avatar
peterga
Experienced User
1 month ago

Apple Pay payments do not match correctly to invoices.

Apple Pay us great for customers, and they are using it.

But the bank feed reference information does not contain customer or invoice number any more, and MYOB is matching by payment amount only, which is often incorrect.

When customers pay via Apple Pay, the bank feed no longer passes through the payer’s name or the invoice number. Apple Pay replaces the reference with a tokenised ID, so MYOB has nothing meaningful to match against. MYOB makes a guess on payment amount, which is often incorrect when multiple customers regular buy the same thing. Also Apple Pay rolls many payments into one transaction.

I can understand this is not MYOB's fault, but how does MYOB propose that this should be managed?

 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    29 days ago

    Hi peterga,

     

    Thanks for explaining that. What’s happening here is that Apple Pay can pass through a tokenised reference instead of the customer name or invoice number, so the bank feed may not give MYOB enough detail to identify the right payment. If a few customers pay the same amount, or if several payments are bundled into one settlement, the suggested match can be off. In those cases, the best option is usually to match the bank feed against the MYOB online payment settlement/deposit transaction rather than the bank reference itself. If MYOB suggests the wrong match, you can undo it and select the correct settlement transaction instead. So while it’s not really something MYOB can control at the Apple Pay reference level, there is still a way to manage it from the MYOB side by checking the settlement or online payments report first, then matching that payout correctly.

     

    Regards,

    Sai

     

     

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