Forum Discussion

elyseneta's avatar
elyseneta
10 months ago

Bank Feed Amex - not updating

Hi,    Anyone having an issue with their AMEX bank feed not updating? Our other banks have updated but amex hasnt syncd for 7 days. Any idea on how to fix this?    Thanks 
Mirko_Zhou's avatar
Mirko_Zhou

Hi there,

 

I have connected the AMEX bank feeds with my MYOB account, but most tractions are missing. Only a few came through ! This has happened every single month, and I had to waste a lot of time manually importing it. We upgraded the subscription in order to get the feature of automatic bank feeds, but why it's still not working .... Can we please fix this as soon as possible ??

 

MYOB Serial Number: 

  •  

Last 4 digits of the card Date range for missing transactions

  • 1004 (From 16th of Feburary to today all missing)
Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi Mirko_Zhou,

Thanks for your post. To resolve this issue, we recommend contacting our phone support (MYOB Support) so that it can be escalated to our bank feeds team. We also provide support through myob.com/support and my account.myob.com. Use our virtual assistant MOCA for help. If MOCA can't solve your issue, you'll be directed to our live chat team for more assistance.


Feel free to post again, we're happy to help!

Regards,
Earl

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