Hello,
I have cancelled a bank feed for once of the bank accounts and now i have all the outstanding transactions how do i remove those form the file as they are under a different entity?
Do i need to call MYOB?
I believe bank feed transactions cannot be deleted. I had this problem previously and the MYOB help team advised me to do a journal transaction to the 'suspense' account and then advise the accountant at the end of the financial year. Or at least I think that was the case, I may have also needed to set up a dummy supplier account also using 'suspense' as the name. I do clearly remember at the time they advised that bank feed data could NOT be deleted.
Hi Bubsee80,
That definitely sounds like a hassle.
If you’re using MYOB Business, cancelling the bank feed only stops new transactions from coming in — it doesn’t remove the transactions that are already in the file.
Also, the hide transaction option isn’t currently available in the MYOB Business browser version, so if those bank feed transactions are sitting in the wrong entity/file, another option is to contact our support team to have the unmatched transactions reviewed for removal. . You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
