Forum Discussion

becn1103a's avatar
becn1103a
Experienced User
1 month ago

Bank feed for new credit card - Banking Hub error

Hi I'm trying to set up a new bank feed for a credit card. When I click Banking then Banking Hub I get the something went wrong error message. I've tried refreshing but it is still the same.   The...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hi becn1103a,

 

You’ve run into a rough one with the error popping up in Banking Hub while you’re trying to set up that new credit‑card feed. To help move things along, there are a couple of quick checks that usually clear this type of issue:

 

  • Log out completely, close your browser, then reopen it in a private or incognito window before signing back in and test setting up the feed again.
  • Check if there’s a pending application for the same account under Banking then Banking hub, because starting a new one can block the process.


If none of that gets the page working, you can reach out to the team through Live Chat via our virtual assistant MOCA, or by submitting a support case via My Account so someone can take a closer look.

 

Cheers,

Doreen

becn1103a's avatar
becn1103a
Experienced User
1 month ago

Doreen_P​ Logging out etc didn't work. There isn't a pending application but even if there was I could check the progress because the Banking Hub doesn't open at all

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi becn1103a,

     

    Thanks for giving those steps a go and letting us know how it went. Since logging out didn't do the trick and the Banking Hub isn't opening at all, it sounds like something in the file itself might need a closer look from our side. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can check the file directly, and get things moving again for you.

     

    Regards,

    Sai

    • becn1103a's avatar
      becn1103a
      Experienced User
      1 month ago

      Thank you Isaiah_C​ I raised a ticket through My Account last night, how long does it usually take to get a response?

      • MMAU's avatar
        MMAU
        Trusted Cover User
        1 month ago

        This is actually a big problem. Last 3 x days, both the Bank Transactions and Reconcile Accounts area of MYOB is blocked with error, see screenshot attached. Something to note, this all started when we opted into the beta of AI matching of transactions. Please escalate this. This will be a widespread problem. We have raised a ticket but no reply. 3 x days. 

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