Forum Discussion

becn1103a's avatar
becn1103a
Experienced User
2 months ago

Bank feed for new credit card - Banking Hub error

Hi I'm trying to set up a new bank feed for a credit card. When I click Banking then Banking Hub I get the something went wrong error message. I've tried refreshing but it is still the same.   The...
becn1103a's avatar
becn1103a
Experienced User
2 months ago

Thank you Isaiah_C​ I raised a ticket through My Account last night, how long does it usually take to get a response?

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi becn1103a,

When you submit a support ticket it can take up to about 3–5 business days for the team to pick it up and get back to you, depending on how busy things are. 

Please keep an eye on the email address linked to your account (including spam/junk), as that’s where the reply will come through.

Regards,
Earl

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