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TwilightComputr's avatar
TwilightComputr
3 months ago

Bank Feed not updating regularly

I have looked at the forums and most responses tell you to "check you bank" or "make sure bank feeds are setup correctly"

 

Bank feeds are setup, but frequently transactions that I can see in the Bank App do not update in the Bank feed.

 

Right now I have two customers complaining that they received "Overdue Invoice" emails, despite them paying the invoices. The Bank feed does not show any transactions since last Thursday (and today is MONDAY).

 

I am being billed for a product that does not work (MYOB) - how do I fix this and / or how do I get refunded for a non functioning product ?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    3 months ago

    Hi TwilightComputr,

     

     It sounds like there might be a more complex issue with your bank feed and might need to check your account for further investigation. Since your bank feeds are set up correctly but still not updating, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount to resolve this efficiently.

     

    Regards,

    Sai

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