Bank Feeds - Double up of Transaction
Hi, I have an transaction showing up in my Bank Feeds that has already been reconciled. It's for an internal bank transfer. Both accounts have been reconciled at EOM (April) and the transaction is r...
Forum Discussion
Hi Earl,
I'm not sure if my problem is the same as above or just similar. There was a glitch at MYOB a couple of years ago when we all received a notification about spontaneous duplication of bank feed entries. There was some advice offered then on how users could fix that. I really had no time then to look into that. Forward to now, I carried out a successful reconciliation I think it was as of 30 June 2023. However, when I close this year, things were out of balance because of some weird entries from long time ago. Anyway, what I can see right now without investigating thoroughly, is that there is a payment of $164.36 to Pedder's Suspensions duplicated on 29/03/2022 in the bank feed. What do I do with it? It can't be deleted from my side obviously. Cheers.
Hi Dingley
The bank feed and reconciliation windows are related but deal with separate processes. If you’ve got duplicate transactions showing up in the bank feed window, you can create a support ticket via MyAccount or jump onto live chat with our virtual assistant here to get those removed.
If the issue is related to previously reconciled transactions that have reappeared in the reconciliation window, it’s worth checking out the steps outlined in this community thread. If following those steps doesn’t fix the problem, don’t hesitate to get in touch with our team through MyAccount or live chat for more help.
Regards,
Genreve
