Bank Feeds - Something went wrong If the issue persists, contact MYOB support

Hi SonnyS, 

Thanks for letting us know about the bank feed issue.

When you change credit cards, you’ll usually need to apply for a new bank feed for the new card. Even if it’s the same account, the old feed won’t keep pulling through transactions.

You’ll also typically set up a new account in your file and link it to that new feed.

If you’d like a hand, you can lodge a support ticket from the MyAccount window, or chat with our support team by messaging MOCA (our virtual assistant) and asking for live chat, no email address or phone number needed.

Regards,

Genreve 

If your bank feed was cancelled and your account no longer appears for reconciliation, previously entered transactions may show as unallocated. This can cause your stipendio account to appear out of balance. Reviewing and reassigning those transactions to the correct bank account should help resolve the issue.