Bank Feeds Still Down

My BNZ bank feeds have also not been updated since 6 days ago.  I have been going around in circles in MYOB and this forum trying to find something that can help me.

Same here,  No bank feeds since 2/4.  Both Westpac and CBA.  Quite annoying

Dear Amanda and Princess

No Westpac bank feeds since 31st March. Cannot email invoices. I don't pay any bills etc via MYOB. All done directly with the bank using security and additional approval procedures imposed by it. Still getting your monthly subscription debits of course...you never miss those!

Hey firstresponse​ 

We don't have any delays raised with bank feeds at the moment. I'd recommend subscribing to ourbank feed updates board, you can do this by selecting the bell icon on the top right. We use this board to provide updates about Bank Feeds, including when we are aware of any delays in feeds being sent to files. 

In the meantime, if you're still not receiving bank feed transactions please get in touch with the team for further assistance. You can do this via live chat or by raising a case from your My Account dashboard and we can assist from there.

Hi Heidimay and Karen22,

It's a bit strange that you’ve had to wait this long and still haven’t received your bank feeds. That is a really tough spot to be in. I’ve checked in with our team and there aren’t any known, widespread bank feed delays showing on our side right now. 

Often around this time, delays can be caused by weekends, public holidays, or the bank’s own processing times, which can slow things down a bit. I’d recommend keeping an eye on it until the end of the day or the next business day, as the missing feeds may still come through once the bank finishes processing. If nothing’s come through by tomorrow, the best next step is to log a case via My Account so our team can take a closer look, whether it’s for specific files or across multiple files.

Cheers,

Princess

Thanks Mike, Amanda and Princess

My bank feed from Westpac has just now been received. Well done.

Now if you could just amend that unnecessary security feature in my case so I can again send out multiple subscription invoices via MYOB rather than individually and manually that would be really appreciated.

Cheers john

Hi saintjohnny,

Appreciate for raising this. I’ve reviewed your case and forwarded it to the appropriate team. One of our representatives will contact you via email as soon as possible. Please keep an eye on your inbox (including your Junk/Spam folder) for their message, as they’re the best people to guide you through the process.

Regards,
Earl

Thank you 

Bank feeds are now working again.  I think it was more to do with the bank not processing things over the long weekend.