Reconciled and printed out Bank Reconciliation. Perfect
Just gone in today and there is an amount showing in Bank that was not and should not be there.
How is it creating new transactions. And no! no bank feed entries
Hint. For the period Bank rec and Bank were NIL
Hi RYUSHIDOMAN,
It sounds odd if you had a perfect, nil bank rec and now something new is showing there with no bank feeds coming in. A good first step is to run a future-dated reconciliation, which often clears out stray transactions that pop back in unexpectedly. We’ve got a Community Forum post that will guide you how to do a future-dated reconciliation. After you’ve done that, the next step is to undo the reconciliation for the affected bank account. If the amount is still hanging around after those two steps, it’s best to reach out to our team so they can take a closer look and see what’s creating it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
