Reconciled and printed out Bank Reconciliation. Perfect
Just gone in today and there is an amount showing in Bank that was not and should not be there.
How is it creating new transactions. And no! no bank feed entries
Hint. For the period Bank rec and Bank were NIL
Hi RYUSHIDOMAN,
It sounds odd if you had a perfect, nil bank rec and now something new is showing there with no bank feeds coming in. A good first step is to run a future-dated reconciliation, which often clears out stray transactions that pop back in unexpectedly. We’ve got a Community Forum post that will guide you how to do a future-dated reconciliation. After you’ve done that, the next step is to undo the reconciliation for the affected bank account. If the amount is still hanging around after those two steps, it’s best to reach out to our team so they can take a closer look and see what’s creating it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Tried that and now have two transaction that should not be there. can't hide them and no hide buttion
Logged a support request 10.04.26 . This week got a response . They asked for more info which I supplied. Advised someone from Bank Feed would ring. That was two days ago. Tax return due next week so not happy Jan.
Hi RYUSHIDOMAN,
I checked your case and can confirm it has already been forwarded to our Bank Feeds team. At the moment, one of the team members will pick it up as soon as they become available and assist you as soon as possible. I understand this is time-sensitive with your tax return due next week, and I’m sorry for the wait. Thanks for your patience.
Regards,
Sai
Have had several communications with weekly gaps and apologise for internal transfer problems. Bank feed team did nothing and another silence. Transactions still there which tells me nothing is being done again. Support first logged 10.4.2026 and now05.06.2026. Not happy as last advice 01.6.26 was "one of our supports will contact you shortly against this case number" Deafening silence. My tax return is now overdue. Not Happy
Gee 4 days and MYOB community have not responded either. This post was under review but now nothing?
Hi RYUSHIDOMAN,
Thanks for following up. I’ve checked case 02994989 and can confirm it relates to the issue you raised.
At this stage, the case is already with our Bank Feeds team for review, and they’ll continue handling it from here. I understand the delay has been frustrating, and I appreciate your patience while the team works through a high volume of requests.
Regards,
Genreve
Genreve Over the last two months two MYOB staff have responded with week or more breaks. They have requested that I do things which I have done repeatedly . IE unmatch transactions ( 4 times) Today I received a response From Ness again to unmatch transactions again. I have asked for this to be escalated which it has not. AS I have never matched these 3 transactions ever only MYOB AI can be matching them. I wish to make a complaint about the ridiculous time it is taking to delete 3 transactions.
