Hi FifiVivi,
Totally fair call, if I were dealing with this regularly, I’d be over it too. You should be able to trust your bank recs every month. The most common reason an account shows unreconciled is when transactions get changed or deleted after you’ve reconciled. Other causes can be date issues or duplicate entries. I’ve got this post that runs through checks and steps to fix an unreconciled account. If that doesn’t sort it, you can lodge a support case via My Account or jump on live chat with our virtual assistant MOCA. We’ll take a look at what’s happening on your end and get it sorted.
Cheers,
Princess