Forum Discussion

Seriously456's avatar
Seriously456
Experienced Cover User
2 months ago
Solved

Bank Rec

Hi, I am trying to reconcile the bank account and need to allocate each transaction individually as there is an error somewhere in the month.  When I allocate or tick off a transaction the screen a...
  • Isaiah_C's avatar
    Isaiah_C
    2 months ago

    Hi Seriously456,

     

    That'd drive anyone up the wall. Thanks for explaining what's happening, I can see why reconciling like that would take forever. For this one, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can take a closer look at your file, check what's causing the screen to jump back to the top, and work through a proper fix with you.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Seriously456,

 

That'd drive anyone up the wall. Thanks for explaining what's happening, I can see why reconciling like that would take forever. For this one, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can take a closer look at your file, check what's causing the screen to jump back to the top, and work through a proper fix with you.

 

Regards,

Sai

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