Forum Discussion

BOTP's avatar
BOTP
Experienced Cover User
4 years ago
Solved

Bank Reconcile with Web Browser

I have done a reconcile using the new web interface for AR. It shows an inbalance of around $500. Using the exact same data in the app, I get the correct imbalance of around $770.

I can't see why the web version can't add up correctly

Advice please.

Raf

  • Hi BOTP

     

    Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

8 Replies

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  • Hi BOTP

     

    Thanks for your post. Can you please clear your AccountRight cache, once cleared can you check to see if the out of balance is the same as the browser, if it isn't can you please attach a screenshot of the balance within AccountRight and the browser so we can investigate further. 

  • liv's avatar
    liv
    Experienced Cover User
    3 years ago

    Not sure if this is the right thread to jump on but I've just started to look at using my AR via app/browser on the IPad for convenience and the bank transactions are not up to date, they stop mid January. This is when i ditched using bank feeds as I found it unhelpful and it was always unbalanced. Is this the reason the bank in the browser version is not up to date?

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi liv

     

    Thanks for your post. Are you able to provide a screenshot of how they appear in AccountRight and how they appear in the browser so I can take a look into this for you. 

  • liv's avatar
    liv
    Experienced Cover User
    3 years ago

    thanks, i have attached a word doc with both screenshots, my bank register is up to date on AR. as you can see there's nothing on AR in the browser. cheers

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi liv

     

    Thanks for the screenshots. The bank transactions window in the browser lists the bank and credit card transactions that have been bought into MYOB via bank feeds or importing a bank statement. Can you please confirm if you're using Bank feeds in your file or importing bank statements ? 

  • liv's avatar
    liv
    Experienced Cover User
    3 years ago

    Oh ok, well I stopped using bank feeds mid January as I found it too laborious and I didn't know how to make it balance, upon reading threads it seemed like a nuisance so I ditched using them. Maybe I should begin to import statements..? Or go back to using bank feeds-what's the better option?