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Evie5214's avatar
Evie5214
11 months ago

Bank reconciliation following upgrade

Hello, since the 'upgrade' my bank reconciliations for one of my accounts are all over the show. I last reconciled when I did October's GST in November (before upgrade) and now even that month doesnt...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi Evie5214, 

     

    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your difficulties reconciling your accounts. Generally, if a bank reconciliation is previously balanced but won't balance after undoing reconciliation, there are likely hidden transactions on it. I recommend following these steps and trying reconciliations again. 

    1. Open the reconcile accounts screen.
    2. Choose the account in question.
    3. Input the statement date 30/12/9998.
    4. Mark all transactions check.
    5. Copy the calculated closing balance to the closing statement balance.
    6. Click reconcile.
    7. Undo reconciliations.

    These steps will make missing transactions appear. 

     

    Let us know if you require any further assistance. 


    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi Evie5214, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your difficulties reconciling your accounts. Generally, if a bank reconciliation is previously balanced but won't balance after undoing reconciliation, there are likely hidden transactions on it. I recommend following these steps and trying reconciliations again. 

  1. Open the reconcile accounts screen.
  2. Choose the account in question.
  3. Input the statement date 30/12/9998.
  4. Mark all transactions check.
  5. Copy the calculated closing balance to the closing statement balance.
  6. Click reconcile.
  7. Undo reconciliations.

These steps will make missing transactions appear. 

 

Let us know if you require any further assistance. 


Thanks,
Genreve

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