Forum Discussion

SN2's avatar
SN2
Contributing User
2 years ago

Bank Reconciliation

I have wasted 4 hours trying to get MYOB Support to fix my problem. MYOB's answer was to speak to my Accountant. I think I have a simple problem. My payroll entries are not showing on my Bank Reconi...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi SN2, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your difficulty with reconciliation. In my understanding, you have already matched all your bank feeds to transactions. Also, the payments that correspond to those bank transactions are still inside the Prepare Electronic Payment window. If this is the case, you will need to remove all transactions matched with bank feeds to give way to the transaction from the Prepare Electronic Payment window, as these are the correct transactions to match the bank feeds. 

 

Another option as SUE_BNS has mentioned (create a journal entry), but I would suggest asking for help from a financial advisor to make sure all the figures and accounts in the journal entry are correct. 

 

Let us know if you require any further assistance with this.

 

Thanks,
Genreve

 

 

 

SN2's avatar
SN2
Contributing User
2 years ago

Can you please explain. On my Bank rec I have a debit and a Credit date the same date. How do I get rid of the credit. Also I've looked up my linked accounts  and the account isn't my bank account for electronic payments.  It's Electronic Clearing Account. I assume that's where the problem is.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi SN2, 

     

    Thanks for your response. 

     

    Currently, I am unable to explain why you have a debit and a credit with the same date and amount, as I need more information regarding how the transactions were recorded. However, you can delete any transactions that are not supposed to be there. From your Reconcile Accounts window, the transactions can be opened by clicking the reference number of the transaction. After opening the transaction, you can delete it by clicking the delete button in the bottom left corner of the screen. 

     

    Also, the linked account for electronic payment is the Electronic Clearing account by default, as this is a clearing account for bulk payments. 

     

    If you require further assistance with this, feel free to send us more information. We're happy to help. 

     

    Thanks,

    Genreve

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